Inside Sales Representative - Early Career

1w1 week ago

Figma

San Francisco, US · Full-time · $52,000 – $52,000

About this role

Figma is growing our team of passionate creatives and builders on a mission to make design accessible to all. Figma’s platform helps teams bring ideas to life, from brainstorming and prototyping to translating designs into code or iterating with AI. As an Inside Sales Representative, you’ll help existing customers scale while managing requests and closing deals from a large book of accounts.

You’ll communicate with customers via email, Zoom, and Ironclad about Figma’s platform and pricing. Close inbound sales for subscription expansions like adding products, licenses, new instances, or Enterprise upgrades. Manage billing requests including renewals and payment changes, plus targeted outbound renewals.

Partner with Support, Order Management, Marketing, and Account Executives to qualify inbound prospects and run proactive campaigns. As a founding member of this new team, contribute to evolving sales strategy. Gain strong foundation in product platform and internal processes.

This full-time role is based at our San Francisco or New York City hub. Build career in Sales toward Senior Inside Sales Rep and Account Executive roles. We hire smart, curious people excited to learn and grow.

Requirements

Desire to build career in Sales toward Senior Inside Sales Representative and Account Executive roles at Figma
Strong technical aptitude with ability to learn new products, processes, and policies
Collaboration across multiple teams such as Sales, Support, Billing, and Marketing
Inherent curiosity and commitment to ongoing learning, adaptable to frequent change, high achiever with strong inner motivation
Exposure to or interest in product development and web-based collaborative tools
B2B SaaS experience (preferred)
Customer-facing Sales/Support experience (preferred)
Multilingual in Spanish or Portuguese (preferred)

Responsibilities

Communicate with existing customer accounts through email, Zoom, and Ironclad about Figma’s platform and pricing
Close inbound sales requests for subscription expansions, including adding products or licenses, creating new instances, and upgrading to the Enterprise Plan
Manage inbound billing requests such as processing renewals and changing payment term/method
Close targeted outbound account renewals
Qualify and handle inbound sales requests
Partner with Marketing to run proactive campaigns that maximize expansion/retention across all products