Senior Business Operations Analyst

1w1 week ago

TaskRabbit

New York City, US · Full-time · $105,000 – $140,000

About this role

Taskrabbit is a marketplace platform connecting people with Taskers for everyday home tasks like furniture assembly and moving help. The Senior Business Operations Analyst leads end-to-end implementation and optimization of the automated enforcement tool. This role bridges company policy and technical execution to maintain marketplace quality and drive revenue growth.

You will spearhead gray market reduction initiatives by activating policy enforcement mechanisms. Own analysis and tracking of enforcement impact using frameworks and dashboards. Drive direct revenue growth by identifying and reducing off-platform transactions through data analysis and targeted tests.

The Revenue Optimization team within Marketplace Operations acts as analyst-owners across business aspects. They use deep analysis, data-driven experimentation, and pricing levers to hit financial targets. Develop scalable solutions for mid and bottom funnel optimization in a collaborative environment.

Taskrabbit celebrates innovation, inclusion, and hard work in a pragmatic, fast-paced culture. Employees are distributed across US and EU with hybrid schedules. Join a Built In Best Places to Work to transform lives one task at a time, with ideas valued and potential unleashed.

Requirements

Experience with business rules engines and translating policies into automated logic
Proficiency in data analysis, experimentation, and building performance dashboards
Strong analytical skills for tracking marketplace metrics and revenue leakage
Expertise in designing tests to optimize user behavior and platform health
Familiarity with marketplace operations, pricing levers, and supply optimization
Ability to map complex policy workflows and identify enforcement gaps
Cross-functional collaboration experience with Product, Engineering, and Operations

Responsibilities

Lead the technical implementation of policies within the Business Rules Engine (BRE), translating business requirements into automated logic
Own the analysis and tracking of policy enforcement, developing frameworks and dashboards to monitor efficacy and marketplace impact
Drive direct revenue growth by identifying, analyzing, and reducing off-platform transactions through data analysis and operational tests
Design and execute experimental frameworks to test new marketplace rules and measure impact on user behavior and platform health
Collaborate cross-functionally with Product, Engineering, and Operations teams to align BRE with product roadmaps and regulations
Operationalize marketplace integrity by mapping policy workflows, identifying enforcement gaps, and implementing automated solutions
Define and monitor KPIs related to policy compliance and revenue leakage, providing actionable insights to leadership