Business Operations Manager

1w1 week ago

Zip

San Francisco, US · Full-time · $150,000 – $210,000

About this role

Zip's cofounders started in 2020 to simplify enterprise procurement with a consumer-grade platform. Leading companies like OpenAI, Snowflake, Anthropic, Coinbase, and Prudential rely on Zip to manage billions in spend. Join our world-class team from Airbnb, Meta, Stripe, and more, backed by $370 million in funding and $2.2 billion valuation.

As Business Operations Manager, you'll join a small, high-leverage team tackling Zip’s most important challenges. Lead cross-functional initiatives, design and operationalize new processes, and work directly with senior leadership. This senior individual contributor role offers significant ownership and visibility in ambiguity.

Partner with Product, Marketing, Sales, Customer Success, and People teams to deliver improvements and inform decisions. Build scalable processes zero-to-one and enhance workflows for efficiency. Analyze performance, develop models, and synthesize insights for leadership.

Thrive in a high-growth environment focused on cutting-edge technology and global expansion. Drive measurable impact with accountability for outcomes. Ideal for those seeking high accountability and direct senior exposure.

Requirements

4-year undergraduate degree, preferably in a quantitative or analytical field such as Business, Economics, Engineering, or related
4-8 years of experience in management consulting, investment banking, private equity, business operations, or at a high-growth startup
Proven ability to independently drive complex projects under ambiguity and deliver results
Strong analytical skills, including experience building models and working with business data
Excellent communication and stakeholder management skills; able to influence across levels and functions
Demonstrated ability to create and operationalize new processes, systems, or programs

Responsibilities

Lead strategic initiatives across the organization, translating ambiguous goals into actionable plans and measurable outcomes
Take ownership of projects end-to-end, from scoping and analysis through execution and implementation
Partner cross-functionally with Product, Marketing, Sales, Customer Success, and People teams to deliver operational improvements
Build scalable processes and systems zero-to-one and improve existing workflows for efficiency and growth
Analyze business performance, develop robust models, and synthesize insights into clear recommendations for leadership
Define success metrics, track performance, and ensure accountability across key initiatives